If for any reason you are not satisfied with your item(s) simply send them back to us for a store credit or an exchange within 14 days of receipt of purchase. Store credits will not include shipping fees. Customers are responsible for all return shipping charges. We accept exchanges only on regular priced, non-custom items (a custom item/order is anything that has been made specially for you). All exchanges must be in original, unworn condition with all original packaging. Please contact me via email to start the exchange process jewelry@roxyandjade.com