Check out this section's heading
Frequently asked question
Sometimes the delays for regular mail are longer than normal, depending on busy periods or statutory holidays. At this time, it is normal to observe a longer delivery time. If however after 14 days you have not received anything, contact us at: jewelry@roxyandjade.com and we will be happy to help you!
If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, we will not be able to change the delivery address.
ROXY + JADE ships all items with tracking information and insurance.
ROXY + JADE will cancel or make changes to an order if the item has not been put in the production process yet. Once the item is in production we are unable to cancel.
Yes, as long as I have the product available I and happy to do custom orders. Please contact me at jewelry@roxyandjade.com with your request.